Privacy Policy

iSolutions ("we", "us", or "our") operates a reseller partner portal that enables verified resellers to browse products, access dealer pricing, place bulk orders, and track deliveries. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website and services.

By accessing or using iSolutions, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

We collect information that you voluntarily provide to us and data that is generated automatically when you use our platform.

Information you provide

• Account information — name, business name, email address, phone number, and password.
• Business details — NTN, CNIC, business address, and any documents required for reseller verification.
• Order information — products ordered, quantities, delivery address, and order history.
• Communications — messages, inquiries, and support requests you send to us.

Information collected automatically

• IP address, browser type, device information, and operating system.
• Pages visited, time spent, and referring URLs.
• Cookies and similar technologies (see Section 6).

We use the information we collect for the following purposes:

• To create and manage your reseller account.
• To verify your identity and business as part of our reseller onboarding process.
• To process, fulfill, and track your orders.
• To provide dealer-only pricing and personalized product recommendations.
• To communicate with you about orders, updates, and support requests.
• To improve our platform, services, and user experience.
• To detect, prevent, and address fraud, security, or technical issues.
• To comply with applicable legal and regulatory obligations.

We may share your information only in the following limited circumstances:

All third-party service providers are required to protect your information and may only use it for the purposes we specify.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted connections (HTTPS) across the platform.
• Password hashing and secure authentication.
• Access controls and role-based permissions for our team.
• Regular monitoring for suspicious activity.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our platform is used. Cookies help us:

• Maintain your login session and secure your account.
• Remember your cart, filters, and preferences.
• Analyze usage patterns to improve performance.

You can manage or disable cookies in your browser settings. Note that disabling essential cookies may affect the functionality of the platform.

Depending on your jurisdiction, you may have the right to:

• Access — request a copy of the personal data we hold about you.
• Correct — update inaccurate or incomplete information.
• Delete — request deletion of your personal data, subject to legal obligations.
• Object — object to certain processing activities.
• Withdraw consent — where processing is based on your consent.

To exercise any of these rights, please contact us using the details in Section 10.

We retain your personal information for as long as your account is active or as needed to provide our services. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When data is no longer needed, we securely delete or anonymize it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by email or by posting a prominent notice on our platform.

The "Last updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us.